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Crowd & Event Management Training for Municipal & Security Staff
Course Materials, Syllabus & Team
Introduction from Steven Poplawski, CEO Step Training Inc. (1:02)
Mission Statement 2023
Land Acknowledgement
Your Training Team
Syllabus
Core Competencies
Complexity
Set Up and Location
Celebration Square and Surrounding Areas
General Space & Stage Area
Base & Fallback Position
Involved Staff
Teams
Stations
Pre Event Location Survey
Professional De-escalation & Professionalism
Overriding Goal of De-Escalation
Present a Professional Demeanor
Meet People Where They are Currently AT
Are they Ready for the Information?
Expectations Defined
What do Professionals Instill?
Professionals Are Outcome Driven?
Establishing your Priorities
Fairness
Noise
Momentum
Small Wins - Big Gains
Ego
Ego
The "Ego Effect"
Defending Actions & Positions
Pride
Physical Framing
Framing
Emotional Scale
Emotional Escalation Scale
Problem Solving Continuum
Problem Solving Continuum
Headlines
Current Headlines 1
Current Headlines 2
Introduction To Crowd Management
Your Pupose In Regard to Cowds
Responsibilities of Security
Large Events
Crowd Management
Formation Language
Terms
Crowd Management Assessment
Assessment of Resources
Definitions
Key Terms
Breach of Peace
Orderly Crowd
Disorderly Crowd
Unlawful Assembly
Protest
Affray
Riot
Herd Mentality
Causes of Crowd Formations
Basic Cause
Emotional Causes
Emotional Causes Continued
Demonstration and Unrest
Types of Demonstration and Unrest
Strategies of Resistance
Psychological Factors Within A Crowd
Security & Suggestion
Novelty and Release of Emotions
Loss of Identity
Collective Behaviour
Why do Individuals Join an Orderly Crowd?
Why do Individuals Join a Disorderly Crowd?
Right to Gather and Legalities
Right To Gather
Individual's Rights
Breach of the Peace CC
Assault CC
Section 25 CC
Section 26 CC
Ontario Use of Force Model
Crowd Management
What is Peaceful Demonstration?
Signs of a Crowd Becoming Disorderly
Similar Clothing
Nudity For Distraction
Indicators of Pending Violence
Venting Hostility
Expectations of Security and MLEOs in relation to Crowd Management
Three Main Responsibilities
General Information to Consider When Addressing your Responsibilities
Preventing Hazardous Activity
Support Medical Care
Creation of a Safety Lane
Lost Children - Three Scenarios
Locating Lost Persons
Important Information for Lost Persons
Transportation
Types of Crowds
Types of Crowds
Orderly Crowd
Disorderly Crowd
Acquisitive Crowd
Expressive Crowd
Spectator Crowd
Hostile Crowd
Escape Crowd
Reasons for Gathering
Reasons for Gathering
Personal
Religion
Entertainment
Recreation
Fundraising
Political/Election Campaign
Activism
Strikes
General Prohibited Behaviour for Large Events
General Prohibited Behaviour
Non-Permitted Behaviour
Behaviour Subject to Fines
Basic Crowd Control Formations
Formations
Line Formation Graphic
Arrow Head Formation
Meet and Greet Formation
Flanking Formation
Suspicious Objects
Suspicious Objects
Countermeasures
Personal Behaviour
Countermeasures
Planning and Preparation
Planning
A Clear Mission Statement
Executing the Plan
Decision-Making
Coordinating Resources
Command and Communication
Clear Content Communication
Operational Plan
Operational Plan Example
Tools and Resources
Tools and Equipment
Phone Numbers for Additional Resources
Why do Individuals Join a Disorderly Crowd?
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